Services

Although we tailor our research and strategy techniques to each client, some of our services include:

Customer insights research

• User (& potential user) interviews

• Observation research in a user’s normal environment (contextual inquiry)

• Customer diary studies

• Institutional interviews and/or workshops with relevant internal staff who know users -- customer service, sales, etc

• Usability evaluation of your current product or service or a prototype

• Usability evaluation of your competition

Analysis and UX strategy

• Customer journey mapping

• Persona creation

• Customer goal ranking

• Product ideation workshops - sketching and prototyping facilitation

• Information architecture maps